Internship - Network & Communications Specialist

BBBH40736
Negotiable
Aberdeen

Job Title: Intern - Network & Communications Specialist

Location: Aberdeen

Type: 12 month graduate internship

Job purpose:

IT is undergoing a digital revolution, our global team who support Network, Unified Communications and Collaboration Portfolio have established themselves as critical to how we work, it is truly a business enabler at all levels of company operations.

We are looking for a dynamic, energetic intern who is eager to learn about our company, the position as NUCC Intern will maintain the company's interest regarding operations and development of all aspects under the NUCC portfolio including but not limited to Network Support, Telephony, All Conferencing Modalities, Audio/Visual Architecture and Solutions, Instant Messaging and Presence, Collaboration, Meeting Room Solutions and O365.

The position has responsibilities to maintain, upgrade and develop the systems globally. In addition, participating and running projects to expand current systems or deploy new systems/locations.

Reporting lines and interactions:

Hierarchically reports to: Senior Manager - Global Network, Unified Communications and Collaboration

Operationally reports to: Senior Manager - Global Network, Unified Communications and Collaboration

Directly supervises: None at present

Key interactions (internally, externally):

Internally: Peers in Global IT organization & Global Business Colleagues

Externally: External operators, service providers and suppliers

Job scope (budget, management, specific criteria):

To be successful, you should be willing to help with any tasks assigned by the team, you'll have the opportunity to learn from experts in their field, the position is immersive and will provide and expose you challenges where you can really make the difference whilst having the opportunity to relish and share in the results and successes of a Global Team;

o Ability to control costs and deliveries, focused in quality objectives

o Ability to convince, organize and negotiate

o Able to work in Global environment and culture, with flexible hour concept

o Accepts designated, business-focus projects to research, propose ideas and solutions

o Adequate project management skills and ability to manage time and complex tasks

o Confidence to challenge and disrupt commonly held service and internal processes

o Engages with customers or clients

o Learns and becomes proficient on internal systems

o Strongly service orientation minded

o Take responsibility for projects and provide ideas to grow and improve the service

o Understands the overall concept of the company, including the brand and our customer

Typical background and experience required:

Must have:

o Fundamental to the role is the ability to Interact with global multi-national team and willingness to learn and adapt quickly to new technologies

o A good team player with the ability to work under supported pressure

  • Ability to multitask with multiple projects and work independently if necessary

o Excellent communications and team work skills

o Experience on IT Systems and Services

o Flexible attitude to working hours

o Strong or excellent communication skill in English

o Strong personal efficiency and problem-solving skills; very concerned by security and standardisation/rationalisation aspects

Nice to have:

o Automation of processes experience

o Experienced in creating and completing low level documentation from high level designs and taking this through to completion

Main accountabilities:

The Services in the scope are:

  • All services in the Network, Unified Communications & Collaboration portfolio

Main activities:

  • Assist and Learn PowerApps and use as an enabler for our User Population
  • Assist in developing automation to support self-service or repetitive tasks
  • Assist with the Introduction of governance to our MS Teams environment
  • Ensure IT Security and continuity providing security patching, software and hardware updates in the infrastructure area
  • Ensures proper delivery of services to the clients
  • Evaluate new or innovative technologies and architectures
  • Help define Network, Unified Communications and Collaboration infrastructure design
  • Keep Network, Unified Communications and Collaboration documentation updated
  • Produce reports, proposals, technical documentation and user guides as required and ensure other team members and business associates are fully trained in the procedures
  • Resolution of service desk requests as necessary
  • Troubleshooting Network, Unified Communications and Collaboration incidents

  • Any other duties prescribed by Senior Manager - Global Network, Unified Communications and Collaboration

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.

Contact

Thomas Twinn
Thomas Twinn
Recruitment Manager, EMEA