Cloud Azure Support Engineer


Role Description
Cloud Support Engineers enable customers to operate and support effectively their Azure environment providing continuous service improvements and operating the environment at satisfaction of our customers.

Running cloud operations managed services in Azure: Operate, support and improve the service managed leveraging Azure security capabilities, Well Architecture Assessment, Security Centre, etc., with following responsibilities:

  • Updates the documentation of the environment.
  • Proactive maintenance of the customer IT environments (Schedule
  • patching, Identify improvements etc.).
  • Responsible for proposing operational customer infrastructure
  • improvements.
  • Point of contact of technical escalation for customer related issues
  • Write Service Operational Procedures (SOPs) OP's and train L1 team.

We are looking for someone who is passionate about:

  • Cloud and IT Architecture with Azure, IT Design and IT Environment (Requirements gathering and analysis, Conceptual cloud architecture, Building blocks, Workload types, Migration patterns and tools).
  • Cloud Migrations, Operations and Optimization (IT Operational best practices, ITIL process groups, deficiencies and remedies, Modern IT operating models).

Candidates should have demonstrated experience in the following areas:

  • Support and execute Azure cloud migrations of enterprise application workloads to the cloud (SAP, Oracle, Application Portfolio Optimisation).
  • Azure Managed Service Operations: effectively managing team for support, operations and service improvement (patching, monitoring, etc.).
  • Implementing cloud capabilities in Azure.

Minimum qualifications

  • 5 years of AWS support experience.
  • Professional experience architecting/operating solutions built on Azure.
  • Hands on experience in supporting Azure environment and service improvements.
  • Azure relevant certifications.
  • Knowledge of automation practices (DevOps).
  • Knowledge of ITIL best practices.
  • IT Industry qualifications from major vendors (Microsoft, Cisco etc.)

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.


Zelda Austen
Zelda Austen
Senior Recruitment Consultant