Service Desk Analyst


Job Purpose

  • To provide desktop support (via phone or desk-site visit).
  • To conduct root cause analysis of the incidents and problem tickets.
  • To analyze system logs and identifying potential issues with computer systems.
  • Installing and configuring new hardware and software.
  • Answering desktop related technical queries.
  • Responsibility for documenting the configuration of systems
  • Troubleshooting any reported problems.
  • Network port patching.
  • Build laptops/workstations using standard build procedure.
  • Develop and maintain technical documentation relating to the service desk.

Responsibilities / Key Objectives:

  • Provide level 1 and 2nd desktop support (including Dell workstations, laptops, Windows 10 and MS Office Suite).
  • Installation, configuration and testing of Dell desktop and workstations.
  • Troubleshooting desktop applications.
  • Assist users with Audio Video conferencing setup.
  • Ensure ticket queues are attended to as per agreed SLA/OLA, ensuring customer satisfaction.
  • Monitor and respond to assigned trouble tickets. Update tickets with status on timely manner.
  • Mobile phone activation, configuration and troubleshooting.

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.


Zelda Austen
Zelda Austen
Senior Recruitment Consultant