Student Counsel/Student Representative (WFH)


Main responsibilities

  1. Ensure the admission, enrollment and registration of students at university levels for various programs and work closely with UK universities to track the issuance of CAS documents for all students studying in the UK.
  2. Develop a close operational partnership with the internal Student Support teams of UK Universities in order to actively participate in key events and activities, such as student enrollments, registration and securing CAS details, induction/orientation programs and wellbeing events, academic change requests.
  3. Assist, in case needed; all students to complete enrollment and registration application forms with UK universities/ authorities and ensure all documentation is submitted to the relevant bodies.
  4. Provide a frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified, to ensure that the necessary referrals are made efficiently and professionally to the Counselling Team, Student Services, other Academic departments and/or external organizations, where applicable.
  5. Help new students with opening new bank accounts, finding suitable accommodation and provide financial guarantees if necessary in coordination with the company, in addition to hospitals and clinics when necessary.
  6. Liaise with UK Universities to obtain academic progression updates for sponsored students as well as undertake graduation related key tasks (Certificate Legalization)
  7. Supervise and observe student attendance records and academic performance to share them with the company and take necessary action with the purpose of maintaining discipline and identifying students with specific challenges proposing solutions in order to overcome these challenges.
  8. Collect and review feedback from students by appropriate means, as part of the Registry continuous quality improvement plan.
  9. Ensure that the company has the most recent updated contact information for all students, including home addresses, as well as university focal point information.
  10. To use triage skills to identify important or urgent issues and ensure that they are escalated appropriately to the relevant support services.
  11. Provide information, advice and support to students on a range of personal and academic issues through structured sessions and informal drop ins.
  12. Efficiently assess the student's need, to enable appropriate onward referrals and make recommendations for ongoing support.
  13. Maintain appropriate records and management information statistics in relation to the frontline service, and facilitate information sharing to ensure effective service delivery in a shared environment.
  14. Prepare and disseminate a range of information and guidance materials.
  15. Develop appropriate and effective ways of communicating with students and University staff and the company Scholarship team.
  16. Maintain a working knowledge and understanding of policies, issues and legislation relating to personal and academic issues across UK Universities/ authorities.
  17. Act as a focal point for assigned students for all Personal, Financial, Legal and Academic issues.


  1. Educated to degree level. (Psychology, Business, HR or Education Major preferred)
  2. Post graduate qualifications related to student support/Counselling or Education Management (preferred)
  3. Experience in working with young adults, students, parents as well Educational Institutions.
  4. Extensive knowledge and experience with university enrollments, placement testing and career, personal, and educational assessments.
  5. Delivering support to a wide range of learner needs (Student Enrollment, Academic Progression, Certification Support- Preferred)
  6. Knowledge of Further and Higher Education legalization and Operations in the UK.
  7. Experience in delivering high quality customer service, with the demonstration of a strong understanding of how to respond to differing stakeholders' needs.

About Petroplan

Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual.

Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines.

In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual.

Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.


Yuliya Stoyko
Yuliya Stoyko
Recruitment Consultant