The role of the Major Incident Manager will be primarily responsible for the effective day to day running of all high priority incidents within SIAM based ITIL Incident Management framework.
The primary aim is to restore normal service provision/ operations as quickly as practicably possible minimising disruption to the business.
You wil provide governance and oversight of all incidents through to timely resolution, providing effective communication and escalation with vendors and key stakeholders
It is essential you champion high quality Incident and Problem Management practices across our Global Technology, in an effort to ensure effective end to end delivery of our IT services.
This role will be covering UK, India and North American, Operating hours however it will primarily cover US hours. At times you may be required to work as part of a shift team covering weekends
Main Responsibilities & Accountabilities:
This highly pressurised role will champion quality major incident management best practices across our global IT. Day to day the role will involve:
Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.
Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.
For more information please feel free to visit our website http://petroplan.com
Ref No: BBBH31368