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Product Specialist- Proprietary Software


Product Specialist JOB DESCRIPTION

U.S. 'Product Management' and Technical Liaison for the advanced automation and control software. This involves both technical aspects and marketing efforts.

Software product management for North America including product release and rollout strategy, market feedback, product promotion, marketing campaigns, seminar and conference presentations and high level customer interaction.

Assisting industry leading companies adopt advanced technology, solid implementation practices.

Advocate for the advancement of technology in manufacturing and the convergence of industrial technology with traditional IT technologies.

Essential Functions

  • Provide product trainings to internal sales and technical teams as well as customers.
  • Answer and log support issues that are escalated to your level.
  • Coordinate the escalation and resolution of issues that are directed to the developer level.
  • Assist Sales and Marketing in understanding best practices of applying your product.
  • Assist Marketing in development of the "message" for display at trade shows.
  • Assist Marketing with articles and webinars promoting your product.
  • Assist with staffing at trade shows as available.
  • Assist in launching new products within U.S. market.
  • Collect feedback from the country about products and report to HQ.
  • Be the interface between the local team (technical & sales) and Germany HQ team, as well as our Global Product Specialists team.
  • Interface with and at times support liaise with:

o Sales Team o Support Team o Service Team o MarCom Team o Customers Competencies

  1. Teamwork.
  2. Time Management.
  3. High level problem solving/analysis.
  4. Personal Effectiveness and Credibility.
  5. Communication Proficiency.
  6. Results driven and high performance.

Ideal Knowledge Base would include familiarity with the following technologies:

  • Industrial controls systems and programming
  • Object Oriented Programming (OOP)
  • Computer Science Concepts
  • Automation Systems architecture and planning
  • Industrial fieldbuses
  • IEC 61131-3 3rd edition
  • Motion Control
  • CNC

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. However, the position may require visiting customers and could be exposed to the manufacturing areas, manufacturing equipment, industrial equipment, active machinery, and high voltage equipment; which may require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection; and/or require extensive periods of standing.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit; climb (use a ladder) or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Position Type/Expected Hours of Work
This is a full-time position, working 40 hours Monday through Friday.
Travel may be required up to 25%.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activates, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activates may change at any time with or without notice.


  1. Bachelor's Degree in Electrical Engineering, Computer Science or related technical field from a four year college or technical school; or equivalent combination of education and experience, 35 years' experience.
  2. Experience with industrial control systems (PLC, embedded, PC based. etc)
  3. Ability to handle multiple issues, prioritizing and effectively managing team resources.
  4. Ability to lead team efforts in recognizing large scale issues and coordinate efforts with other team members to quickly solve large scale problems.
  5. Knowledge and experience with multiple desktop operating systems (Windows based).
  6. Familiarity with incident or call tracking response system.
  7. Ability to work in a high stress environment while maintaining professionalism.
  8. Excellent written and oral communication skills with the ability to present to customers, companywide, and/or departmental meetings.
  9. An active and valid driver's license with the ability to travel.

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website