Oil and Gas Jobs

Found 2 Jobs

Customer Service Manager
Bonus
11 October 2018

Customer Service Manager - Manufacturing

Houston, TX

We are looking for a Customer Service Manager who has a successful track record of increasing NPS Scores (Net Promoter Score). The ideal candidate will use metrics/data to develop, implement, and improve a strategy to optimize the company's overall customer service satisfaction and make huge positive culture changes.

Manufacturing Customer Service Manager Responsibilities:

  • Achieve customer service objectives and NPS Scores (Net Promoter) by contributing customer service information and recommendations to the strategic plans.
  • Communicates with all departments to determine efficiency and streamline processes.
  • Utilize the service ERP, ServiceMax with SalesForce and other company ERP's to monitor, report on and manage the customer service function.
  • Contribute to the strategic direction of the business.
  • Drives focus and continuous improvement.
  • Create new processes to drive improvements with customer first mentality.
  • Determine customer service requirements by maintaining contact with customers; visiting operational environments; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by monitoring and analyzing service metrics and making recommendations for implementing positive change.
  • Review open order reported on key accounts to ensure on-time delivery of products.
  • Manage jobs aging and deliverables to meet customer required ship dates.
  • Verify Purchase Orders to ensure accuracy and confirming the Terms and Conditions.
  • Ensure proper training of all direct reports.
  • Coach and provide feedback and training to team members.


Manufacturing Customer Service Manager Qualifications:

  • Proven track record of increasing NPS Score (Net Promoter)
  • College Degree preferred but not required
  • 6-8 years in a customer service role within a manufacturing or an industrial company
  • 5 years of experience in a supervisory or management role
  • Knowledgeable with ServiceMax, IFS or SalesForce is a plus
  • Program Management experience is a plus
  • MUST have advanced excel skills and working knowledge of Pivot Tables

Manufacturing Customer Service Manager Benefits:

  • Top Tier Salary Bonus
  • Corporate health, dental, and medical benefits
  • Excellent 401k, profit sharing, and employee stock purchase!
  • Nearly 2 weeks PTO and company holidays
  • Tuition reimbursement

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

Landman
Negotiable
06 September 2018

Petroplan is actively recruiting for a Landman to work for a Dallas based vibrant and growing oil & gas company.

This direct hire position is open as a result of company growth and requires an experienced land professional, ideally with exposure to a variety of onshore regions and legislations.

Responsibilities

  • Prepare / negotiate oil & gas leases, JOAs and other documents related to the land department
  • Monitor lease obligations and expirations
  • Work closely with brokers in preparation of title opinions and curative matters
  • Work with other departments ensuring timely operations related to company schedules, including AFEs, proposals, elections, permits, conservation orders, and surveys
  • Review and evaluate land data for presentation to management/stakeholders
  • Maintain spreadsheets including working interests and summaries

Requirements

  • Minimum of 5 years' land experience
  • Excellent communication skills and ability to liaise with a wide range of company departments
  • Strong computer skills
  • Bachelor's degree

**Please note at this time we can only accept applications with the right to work in the US without sponsorship**

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

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