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Customer Service Manager
Bonus
11 October 2018

Customer Service Manager - Manufacturing

Houston, TX

We are looking for a Customer Service Manager who has a successful track record of increasing NPS Scores (Net Promoter Score). The ideal candidate will use metrics/data to develop, implement, and improve a strategy to optimize the company's overall customer service satisfaction and make huge positive culture changes.

Manufacturing Customer Service Manager Responsibilities:

  • Achieve customer service objectives and NPS Scores (Net Promoter) by contributing customer service information and recommendations to the strategic plans.
  • Communicates with all departments to determine efficiency and streamline processes.
  • Utilize the service ERP, ServiceMax with SalesForce and other company ERP's to monitor, report on and manage the customer service function.
  • Contribute to the strategic direction of the business.
  • Drives focus and continuous improvement.
  • Create new processes to drive improvements with customer first mentality.
  • Determine customer service requirements by maintaining contact with customers; visiting operational environments; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by monitoring and analyzing service metrics and making recommendations for implementing positive change.
  • Review open order reported on key accounts to ensure on-time delivery of products.
  • Manage jobs aging and deliverables to meet customer required ship dates.
  • Verify Purchase Orders to ensure accuracy and confirming the Terms and Conditions.
  • Ensure proper training of all direct reports.
  • Coach and provide feedback and training to team members.


Manufacturing Customer Service Manager Qualifications:

  • Proven track record of increasing NPS Score (Net Promoter)
  • College Degree preferred but not required
  • 6-8 years in a customer service role within a manufacturing or an industrial company
  • 5 years of experience in a supervisory or management role
  • Knowledgeable with ServiceMax, IFS or SalesForce is a plus
  • Program Management experience is a plus
  • MUST have advanced excel skills and working knowledge of Pivot Tables

Manufacturing Customer Service Manager Benefits:

  • Top Tier Salary Bonus
  • Corporate health, dental, and medical benefits
  • Excellent 401k, profit sharing, and employee stock purchase!
  • Nearly 2 weeks PTO and company holidays
  • Tuition reimbursement

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

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Buyer - Owner / Operator - Oil & Gas - Aberdeen

Our client, a market leading Owner / Operator, are currently seeking a Buyer to join them on a contract basis in Aberdeen. This position, is a year 1 contract and will offer an immediate start.

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Qualifications:

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Buyer - Owner / Operator - Oil & Gas - Aberdeen

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

Reservoir Engineer
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Petroplan is actively recruiting for a Reservoir Engineer for a growing oil & gas company client in Houston, Texas.

This role will have an international focus, looking at the evaluation of new prospects in adition to field development for shallow and deepwater international assets.

Responsibilities

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Please not at this time we can only accept applications from individuals with the right to work in the USA without sponsorship.

Relocation will not be provided.

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

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Role overview
Petroplan is seeking a Legionella Risk Assessor in the South East to lead and carry out Risk Assessments on a range of low, medium and high-risk properties.

Key responsibilities: -
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Salary
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Contract type
Permanent

Hours
37.5

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

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Negotiable
16 October 2018

SENIOR SUPERVISOR, ENGLISH PROGRAM DEVELOPMENT

Department

LEARNING & DEVELOPMENT

Primary purpose of job

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Experience & Skills

Experience of English curriculum design and materials development.

Experience in Educational project environments.

Computer literate.

Good level of communication, presentation and interpersonal skills.

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Bachelor degree in a relevant discipline.

Postgraduate qualification in Teaching English as a Second Language.

Minimum of 5 years in language training role.

Minimum 2 years in a Supervisory role

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

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Negotiable
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TESTING SUPERVISOR
Location: Qatar

Department
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Primary purpose of job
Supervise the conduct of recruitment, placement, promotion and progress testing in accordance with applicable policies and procedures. Provide advice to our client's departments and affiliates on issues relating to language testing.

Experience & Skills

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Education

  • Bachelor degree in a relevant discipline.
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About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

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Negotiable
15 October 2018

Position: Completions Superintendent

Job type: Permanent Employee, 2/2 rotation

Location: New Mexico

Petroplan is currently working with a leading E&P business in the Permian basin who are in the process of adding to their operational activities and adding to their rig count. Due to this continued growth, a need has arisen within the business to add a highly experienced Completions Superintendent to their New Mexico operations to assist with the ongoing and upcoming unconventional projects.

In this position, you will report directly into the Completions manager in the corporate office and be responsible for aspects of the completions activity. You will be involved with ensuring that all activities are planned, scheduled and executed to achieve the agreed requirements in a safe and efficient manner. Key challenges will include:

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You must have at least 10 years of experience, including 6 years' experience in oil and gas operations working within completions and at least 3/4 years of Superintendent/manager experience.

Suitable candidates will be a driven, autonomous, self-motivated safety professional who is passionate and hungry to succeed.

At this point the client are unable to sponsor VISAs.

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

Senior Mechanical Engineer - Instrumentation and Controls
Negotiable
15 October 2018

My client is a global manufacturer of analytical instruments and controls that are utilized in a wide variety of industries including, but not limited to petrochemical, refinery, environmental, food & beverage, and pharmaceutical. They are currently looking to bring on board a well versed Mechanical Engineer with experience in this space. I have listed the following responsibilities and requirements for this role. Please apply if you feel your background is a fit for this opportunity. This is a full time, permanent position.

Responsibilities:

  • Utilizing engineering tools to review, develop and prepare documents related to Analytical instrument designs
  • Developing drawings with the use of SolidWorks and AutoCAD
  • Applying the use of FEA
  • Compiling reports and project documentations for upper management
  • Developing test procedures and conducting test
  • Coaching and mentoring junior staff

Requirements:

  • Bachelor Degree Mechanical Engineering, required. MS in Mechanical Engineering or Ph.D. in Mechanical Engineering, strongly preferred
  • 7 years' experience in electro-mechanical control systems engineering or related
  • Able to work without sponsorship
  • Local to the Houston, TX area (relocation will not be provided)

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

Web Developer
Negotiable
15 October 2018

Essential Duties and Responsibilities

  • Work as a part of a scrum team, contributing to the development of the product line
  • Develop web applications
  • Integrate web applications with backend services, including AWS hosted web-services, Lambdas, databases (relational and NoSQL), as well as Internet of Things transport mechanisms
  • Interface with UX teams to deliver visually appealing and easily approachable web applications
  • Troubleshoot and provide timely solutions to production issues
  • Participate in team technical discussions, challenge ideas and present solutions and approaches to be considered by the team
  • Participate and contribute in weekly Agile meetings, discuss and present work accomplished and provide constructive feedback to help improve the team
  • Contribute to our evolving development environment through research, experiment with new technologies and attend conferences or courses. Educate your peers on what you have learned.
  • Maintain and expand our suite of automated tests
  • Implement security best practices and protections in our web applications and with our customer data
  • Understand and contribute to the development of system architecture

Essential Job Requirements

Education

  • BS in Computer Science, Computer Engineering, or Electrical Engineering.

Experience

  • 4 years of software development experience using industry-standard processes including some experience on complex and technically diverse projects.

Knowledge, Skills and Abilities

  • Required Skills
    • Strong proficiency in Javascript
    • Proficiency in Python, Java, C/C /C#, or other back-end languages
    • Understanding of React.js or similar web frameworks
    • Experience with popular React.js workflows (such as Flux or Redux)
    • Experience with databases (relational and NoSQL)
    • Familiarity with newer specifications of EcmaScript (i.e. ES6)
    • Experience with data structure libraries (e.g. Immutable.js)
    • Experience with RESTful APIs
    • Experience with the Publish Subscribe pattern
    • Knowledge of modern web authorization mechanisms
    • Familiarity with code versioning tools such as Git
    • Proficiency in Linux
    • Experience in integration and unit testing
    • Ability to work in a team or as an individual

  • Preferred Skills and experience with the following:
    • Familiarity with modern front-end build pipelines and tools
    • Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
    • Experience with GraphQL-based APIs
    • A knack for benchmarking and optimization
    • Experience working with hardware / Internet of Things device control systems
    • Experience with Test Driven Development / Behavioral Driven Development
    • Familiar with container technologies (Docker)
    • Familiar with messaging protocols such as MQTT or AMQP
    • Build automation / continuous integration / continuous delivery experience
    • NoSQL database experience (MongoDB, DynamoDB, InfluxDB, etc)
    • Working in cloud environments (AWS, Google Cloud, Azure, etc)
    • Agile/Scrum experience

● Competitive base salary compensation with performance based bonus opportunities.

● Excellent benefits package including company paid medical, dental and vision

● Company contribution of 3% to the 401(k) plan

● Access to on-site fitness room and yoga classes

Application Process

If this sounds like Your , and you are seeking a dynamic work environment where you will join a talented group of imaginative and creative people, then we would like to hear from you. We thank all applicants in advance, however, only those selected for an interview will be contacted.

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

Senior Reliability Engineer
Negotiable
15 October 2018


SENIOR RELIABILITY ENGINEER

We are working with a leading oil and gas client who are looking for a senior reliability engineer to work in a new position in Qatar.

The reliability engineer;

  • Ensures high level of plant equipment reliability by carrying our regular study of problems/difficulties and failures of the systems/equipment and produces recommendations for improvement to prevent such problems.
  • Carries out analysis to determine reliability of components, equipment and systems.
  • Collects data and analyses the data.
  • Prepares reports to define reliability problems and recommends improvements.
  • Conducts an analysis of equipment reliability problems and investigates to determine the reliability required for particular situation considering the cost limitations, equipment up/down time, repair/ replacement costs, weight, size and availability of materials/equipment



Experience & Skills

  • Minimum of 12-15 years' experience, in designing, sizing, erection , installation commissioning and maintenance of plant equipment in oil/petrochemical industries out of which at least four (4) years' experience infield of design and maintenance.
  • Appropriate computer literary and knowledge of using computer features to soVe/suppoit different technical and reliability problems.
  • Fully conversant with failure analysis and failure mode (FMEA) and equipment criticality analysis (ECA)
  • Experience in selection of equipment and maintenance strategy.



Education
B.Sc. in Mechanical/Electrical Engineering or equivalent from an internationally recognized university/institution.

Prior experience in a reliability engineering role.

About Petroplan:

Petroplan is a global organisation which specialises in connecting skilled professionals with exceptional contract and permanent career opportunities throughout the oil, gas and energy industry. This has been our focus since Petroplan was formed in 1976.

Our company aim isn't to be the largest industry recruitment specialist but rather the best. As such, our recruitment services, contractor management and specialised support is tailored to meet the individual needs of candidates, contractors and clients. Petroplan's local offices across Europe, the Middle East, North America, Asia-Pacific, Africa and Australasia support projects throughout forty countries. Our client portfolio includes multi-national companies, together with niche organisations focusing on a specialist discipline or location.

For more information please feel free to visit our website http://petroplan.com

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